Welcome Back....AGAIN! Both stores are OPEN for instore customer shopping: Monday to Saturday HOURS: 10 am until 3 pm.
*We would like to thank all our loyal customers for your patients and continued support over the last year during Covid-19. As we are entering into Phase one of Ontarios reopening plan. We are now able to allow 2 customers maximum into each store at one time.
As we have had a busier then normal start to this season & the phones have been in high demand, we ask that you please be patient & leave a message and one of our staff will call you back ASAP. If you are one of the lucky ones to get to wait outside in this amazing sunshine. Please form a line outside of the doors, all while keeping social distances until we are able to serve you.
~NO Water Testing on Saturdays~
We will not be offering water testing on saturdays this summer. We are going to slowly start re testing customers water but with the overwhelminly high demand of water test requests this season. We are asking that those customers that have crystal clear water please try & continue to use test kits or test strips safely at home to test your water (unless you are having major issues) & leave the water tests for the customers who's pools are cloudy, green or have extremly unbalanced perameters.
We ask that you wait outside for your water test results, to allow for other customers to safely shop during this time. We will come out to get you when your results are ready to go over.
So again, please be patient as we are sure many of you are wanting to get a sample checked. We will not be able to have water samples left on the premises for testing. So, if the test is important enough then please wait in que and we will get to you ASAP.
*We do have Chlorine/Bromine & Salt test strips for you to safely test your water at home as well.
~Chlorine Refills ~
We are refilling chlorine jugs. We ask that you leave your jugs in your vehicle, line up to pay and notify staff on how many and what size jugs you have to refill. They will then direct you around back when it is safe!
PLEASE DO NOT GO TO THE BACK OF EITHER STORE BEOFRE A STAFF MEMEBER HAS DIRECTED YOU TO DO SO!
~Service Calls ~
Our service crews will continue to provide essential pool service to our customers under strict safety protocols. I.e. pool openings, spa service, repairs, installations and supplying essential pool & spa supplies while meeting the residential, community health and public safety Covid-19 requirements. If you have a scheduled service call or pool opening booked with us we will be in touch personally to relay the requirements to ensure both you the customer and our staff are following the Covid-19 guidelines.
Please keep checking back to see updated information.
If you require service, advice regarding equipment, have questions regarding currently booked service. Please call the store at GUELPH (519) 767-1253 or FERGUS (226) 383-5100 & leave a detailed message as to what you are in need of and we will call you back to make arrangements for your service requests.
Thank you for your understanding during these uncertain times and we look forward to seeing you back in our stores! Thank you, Westmount Pool & Spa